How to Order Tax ID must accompany first order. Minimum amount for opening and re-order is $150.00. Prices and minimum quantity are subject to change without notice. Break quantity discount of $10% and Case quantity discount of 20% are available per item per color. Discount is not available for spilt cases.
Back Order Back orders will be shipped according to availability without prior notice (up to 90 days), unless otherwise specified.
Custom Order A special service is available to customers who would like to design their own product. All custom orders are subject to quantity minimums.
Payment Terms We accept all major credit cards, COD, certified checks and money orders. Credit reference must accompany orders with COD payment. There is a $25.00 fee per NSF check returned to us. COD requires an additional charge of $7.50.
Credit Terms Customers who have ordered for one year are eligible to apply for Net 30 term. Net 30 term customers will be subjected to a 5.5% surcharge if Net terms are changed to credit card after the shipment is received. Past due balances are assessed at an additional charge of 1.5% per month.
Claims All claims for damaged merchandise or shortages must be reported to our customer service department within 7 days of shipment. Returned goods must be in original packaging. A 15% restocking fee will be assessed on refused shipments, unauthorized returned items and items that are not returned in the original boxes. Refund for less than $5.00 will not be issued. The amount will be kept on account credit to be applied on future orders.
Customer Relations Hotline 888.248.2388 is set up to ensure our quality of service to you. We encourage you to contact us immediately if there is a problem regarding shipping, merchandise or personnel as well as any suggestion that will help us to better serve you.
